Evaluation of patients’ satisfaction in cardiac emergency of tertiary care hospitals of Quetta

Abstract

Objective: To evaluate and compare patient satisfaction in cardiac emergency departments of tertiary care hospitals in an urban setting.

Method: The comparative, cross-sectional study was conducted from November 2023 to April 2024 at the cardiac emergency departments of three tertiary care centres in Quetta, Pakistan, after approval from the institutional ethics review board of Quetta Institute of Medical Sciences QIMS, Quetta and comprised patients aged >20 years who presented to the cardiac department. Data was collected using a self-designed, validated questionnaire. Data was analysed using SPSS 26.

Results: Of the 425 patients, 113(26.58%) were from Bolan Medical College Hospital, 212(49.89%) from Sheikh Muhammad Bin Zayed Al Nahyan Institute of Cardiology Quetta, and 100(23.52%) from Civil Hospital Quetta. Overall, there were 241(56.7%) males and 184(43.3%) females. There were 159(37.41%) patients aged 30-50 years. Sheikh Muhammad Bin Zayed Al Nahyan Institute of Cardiology recorded the highest mean accessibility score 7.721±1.37, and the highest mean score in terms of physical environment 31.146±4.01. It also excelled in providing information regarding treatment and procedures 37.623±2.91. Overall satisfaction level was 94.34%(n=212) for Sheikh Muhammad Bin Zayed Al Nahyan Institute of Cardiology, 69.03%(n=113) for Bolan Medical College Hospital and 56%(n=100) for Civil Hospital Quetta.

Conclusion: Overall satisfaction level was high in Sheikh Muhammad Bin Zayed Al Nahyan Institute of Cardiology in all domains compared to those at Bolan Medical College Hospital and Civil Hospital Quetta.

Key Words: Patient satisfaction, Quality of healthcare, Cardiac emergency, Tertiary care centre, Healthcare survey.