Understanding health service quality in emergency department through the length of stay and its determinants Authors Laily Hidayati Department of Nursing, Airlangga University, East Java, Indonesia Akhmad Ismail Department of Nursing, Airlangga University, East Java, Indonesia admin Department of Nursing, Airlangga University, East Java, Indonesia Abu Bakar Department of Nursing, Airlangga University, East Java, Indonesia Khatijah Lim Abdullah Department of Nursing, University of Malaya, Kuala Limpur, Malaysia DOI: https://doi.org/10.47391/JPMA.Ind-S2-7 Abstract Objective: To identify and analyse the determinants of emergency department length of stay. Method: The cross-sectional study was conducted from December 20 to 31, 2017, at the Centre of Referral Hospital after approval from the ethics review committee of Dr Soetomo General Hospital, Surabaya, Indonesia, and comprised patients of either gender aged 18 years or above who visited the emergency department who required follow-up after triage, such as diagnostics or hospitalisation. Emergency department length of stay, assessment time, review and consultation, and disposition or decision were the variables noted. Data was analysed using SPSS 18. Results: Of the 172 patients, 95(57%) were men and 74(43%) were women. The largest age group was of those aged 45-59 years 61(34.4%). There were 48(27%) cases of surgery and 124(73%) of medicine. Mean emergency department length of stay was 575.94±306.402 minutes (range: 100-2215 minutes), and it was significantly associated with assessment time (p=0.001), review and consultation time (p=0.001) and disposition or decision time (p=0.002). Conclusion: The emergency department length of stay was found to be rather prolonged and needed to be improved. Keywords: Healthcare quality, Emergency department, Length of stay, Timeframe guide model of care. Downloads Full Text Article Published 2023-02-01 How to Cite Hidayati, L., Ismail, A., admin, Abu Bakar, & Abdullah, K. L. (2023). Understanding health service quality in emergency department through the length of stay and its determinants. Journal of the Pakistan Medical Association, 73(02), S30-S33. https://doi.org/10.47391/JPMA.Ind-S2-7 More Citation Formats ACM ACS APA ABNT Chicago Harvard IEEE MLA Turabian Vancouver Download Citation Endnote/Zotero/Mendeley (RIS) BibTeX Issue Vol. 73 No. 02 (2023): Ind Supplement: The 13th International Nursing Conference Section RESEARCH ARTICLE License Copyright (c) 2023 Journal of the Pakistan Medical Association This work is licensed under a Creative Commons Attribution 4.0 International License.