July 2022, Volume 72, Issue 7

Primary Care Diabetes

Rights and Responsibilities in Diabetes Care

Sanjay Kalra  ( Department of Endocrinology, Bharti Hospital, Karnal, India )
Saurabh Arora  ( Department of Endocrinology, Dayanand Medical College and Hospital, Ludhiana, India. )
Nitin Kapoor  ( Department of Endocrinology, Diabetes and Metabolism, Christian Medical College, Vellore (TN) -632004, India, and Non Communicable Disease Unit, Melbourne School of Population and Global Health, Faculty of Medicine, Dentistry and Health Sciences, University of Melbourne, Melbourne, Victoria, Australia. )


Diabetes has reached pandemic proportions globally. In recent times the management of diabetes has moved, from being physician centric, to a patient centric model, wherein the patient himself or herself is empowered to take some decisions with the help of the managing health care team. It is therefore imperative for us to precisely know the rights and responsibilities of the patient and other stakeholders in the management of diabetes. In this paper we shall discuss these rights and responsibilities with examples from day-to-day clinical practice. The same model can also be applied to other chronic metabolic disorders like Obesity, Hypertension and Dyslipidaemia.


Keywords: Rights, responsibilities, stakeholders, Diabetes care, Diabetes education, person centered care, patient centered care


DOI: https://doi.org/10.47391/JPMA.22-79





Given the rapidly increasing number of people living with diabetes, it is important to empower the patients themselves to learn the basic management of diabetes for better implementation and wider outreach of healthy life-style practices.1,2 It is also important for the patients living with diabetes and their health care providers to be aware of their rights and responsibilities in this process of self-empowerment. Virtually every citizen of the world is a stakeholder in diabetes care (Table). Modern person- centered (patient centered) care entails a teamwork equipoise between the rights and responsibilities of all stakeholders in diabetes.3  Though one must know about their rights for themselves even more importantly they must fulfill the responsibilities not only towards one self, but the community at large. In this communication, we discuss the rights and responsibilities involved in diabetes care for the people living with diabetes and beyond. The rights and responsibilities of persons living with diabetes are summarized in Figure.







The person living with diabetes has a right to expertise, i.e; qualified health care. Expertise must be comprehensive and current (updated), and shared with good  communication skills. Education is every person’s birth right, and this is especially true for people living with diabetes.4   In case a diabetes care professional is unable to handle a particular situation, he/she should be able to refer, with confidence, to a competent colleague. Expertise should be accompanied by empathy, and by an exoteric (open) attitude to knowledge sharing. This enables more engagement of the patient with the health care provider.5 




Diabetes care cannot be assured through a unipolar model, in which all responsibility is borne by the health care team. Self-care and self-management are the foundation of good glycaemic and metabolic control, and these are also the responsibility of the person living with diabetes and his/her caregivers.

In many cases, neglect of responsibility is the reason for suboptimal control. Expectations should be tempered by realism and feasibility. An understanding of the caveats associated with diabetes therapy , the contraindications and checkpoints of various interventions is necessary. The “clock” (time constraints) as well as competing pressures on the diabetes care professional may limit provision of care at a particular time. This should not be read as lack of commitment or concern. Most importantly, the person living with diabetes should know that no single individual can achieve unlimited competency, enough to manage all aspects of diabetes.

Another responsibility is one’s commitment to diabetes management. Energy and enthusiasm are required to control diabetes, and these are evident in the pursuit for diabetes education.6   At the same time, it is peers’, and policymakers’ responsibility to ensure a diabetes-friendly, “sugar-smart” psychosocial and physical environment that is conducive to a healthy lifestyle.7 




Equipoise between rights and responsibilities, equanimity between diabetes care seekers and diabetes care providers, and communication between all stakeholder is essential for seamless delivery of care, and for optimal achievement of goals. Understanding one’s rights, and especially one’s responsibilities, allows for better health, and for expected outcomes, in an efficient manner The model that we present (E4 ALL) is designed to minimize communication gap between all stakeholders, create effective team work in concordance with each other, and ensure excellence in diabetes care.






In this communication we have highlighted the important role of understanding the rights and responsibilities of a patient with diabetes. We expect further discussion and debate on this topic, to expand the spectrum of health-related rights and responsibilities. This model can also be extrapolated to other chronic metabolic disorders like obesity, hypertension, dyslipidaemia where a person centered approach is needed.8 




1.       Lotfaliany M, Sathish T, Shaw J, Thomas E, Tapp RJ, Kapoor N, et al. Effects of a lifestyle intervention on cardiovascular risk among high-risk individuals for diabetes in a low- and middle-income setting: Secondary analysis of the Kerala Diabetes Prevention Program. Prev Med. 2020;139:106068.

2.       Kalra S, Megallaa MH, Jawad F. Perspectives on patient-centered care in diabetology. J Midlife Health. 2012;3:93-6.

3.       Ross LW, Bana F, Blacher RJ, McDivitt J, Petty J, Beckner J, et al. Continuous Stakeholder Engagement: Expanding the Role of Pharmacists in Prevention of Type 2 Diabetes Through the National Diabetes Prevention Program. Prev Chronic Dis. 2020;17:E41.

4.       Kapoor N, Sahay R, Kalra S, Bajaj S, Dasgupta A, Shrestha D, et al. Consensus on Medical Nutrition Therapy for Diabesity (CoMeND) in Adults: A South Asian Perspective. Diabetes Metab Syndr Obes. 2021;14:1703-28.

5.       Kapoor N, Kalra S, Kota S, Das S, Jiwanmall S, Sahay R. The SECURE model: A comprehensive approach for obesity management. J Pak Med Assoc. 2020;70:1468-9s.

6.       Kalra S, Bantwal G, Kapoor N, Sahay R, Bhattacharya S, AnneB, et al Quantifying Remission Probability in Type 2 Diabetes Mellitus. Clinic and Practice. 2021;11:850-9.

7.       Chauhan B, Coffin J. The new era of healthcare: incorporatin patients' rights and responsibilities in diabetes management. J Me Pract Manage. 2014;29:245-7.

8.       Kalra S, Kapoor N, Kota S, Das S. Person-centred Obesity Care  Techniques, Thresholds, Tools and Targets. Eur Endocrinol 2020;16:11-3.

Journal of the Pakistan Medical Association has agreed to receive and publish manuscripts in accordance with the principles of the following committees: